TERMS & CONDITIONS

Business name: Brides Walking The Runway (BWTR)
Address: 42 Campshill Road, Lewisham, London, SE13 6QT
Email: brideswalkingtherunway@gmail.com
Telephone: 07359142719

Last updated: 5 November 2026

INTRODUCTION

These Terms & Conditions apply to all appointments, consultations, garment purchases, bespoke orders, alterations, fittings and hire services provided by Brides Walking The Runway (BWTR).

By booking an appointment, placing an order, purchasing an item or entering into a hire agreement, you agree to the relevant terms outlined below.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

1. APPOINTMENTS

Appointments are required for bridal consultations, fittings and other boutique services.
Standard appointments are currently free of charge.
We require at least 24 hours' notice for cancellations or rescheduling.
Clients are permitted two appointment cancellations without penalty. A third cancellation may incur a reasonable cancellation fee, which will be communicated before any further booking is confirmed.
Further bookings may require a security deposit, which will be explained in advance and credited towards an eligible purchase or refunded in accordance with the agreed booking terms.
Late arrivals may result in a shortened or rescheduled appointment to avoid affecting other clients.
BWTR reserves the right to reschedule appointments where circumstances outside our reasonable control make this necessary.

2. PRICES AND PAYMENTS

All prices are quoted in British Pounds Sterling (£).
Prices may vary depending on the garment, fabric, design, measurements, alterations and customisation required.
The agreed price will be confirmed before an order is placed. Any additional charges for alterations, materials or requested changes will be discussed and agreed with the client before work begins.
Once an order has been accepted, the agreed price will not change unless additional work or modifications are requested by the client.

3. ORDERS, DEPOSITS AND BESPOKE GARMENTS

Deposits and Balances

A 50% deposit of the agreed order price is required before an order can be processed and production or ordering can commence.
The remaining 50% balance must be paid before or upon collection, as agreed.
Items will not be released until payment has been received in full.

Cancellations and Refunds

If a client wishes to cancel an order, any refund or amount retained will be assessed in accordance with applicable consumer law and the circumstances of the cancellation.

Where BWTR has incurred reasonable costs or suffered a direct financial loss, an appropriate amount may be retained, taking into account costs saved and losses avoided. Deposits are not automatically forfeited where the law requires a refund.

Bespoke and Made-to-Measure Orders

Made-to-measure and customised garments are produced specifically to meet an individual client's measurements, requirements and design preferences.

Before production begins, clients are responsible for checking and approving all design details, including:

Measurements and sizing.
Fabric, lace and colour.
Style and design modifications.
Embellishments and finishing details.

Once production or customisation has commenced, requested changes may not be possible or may incur additional charges.

Personalised and made-to-measure goods may be exempt from statutory change-of-mind cancellation rights where the legal requirements are met. This does not affect rights relating to faulty or non-conforming goods.

Production and Delivery

Estimated production and delivery dates are provided in good faith. Delays may occur due to circumstances outside our reasonable control, including supplier, manufacturer or courier delays. BWTR will keep clients informed of significant delays and comply with applicable consumer rights.

Orders Involving Minors

For orders or hire agreements involving anyone under 18, including Flower Girls, Prom Dress and Junior Bridesmaids, a parent or legal guardian aged 18 or over must place the order and agree to the relevant terms on their behalf.

4. MEASUREMENTS AND CHANGES IN SIZE

Measurements taken by BWTR are recorded for ordering, production and fitting purposes.
For online clients who are unable to attend the store; clients must notify BWTR as soon as possible if their measurements change significantly after placing an order.
Changes in weight, posture, body shape or measurements may affect the final fit of a garment and may require additional alterations at an additional cost.
BWTR will take reasonable care when recording measurements and ordering garments but cannot guarantee the original fit where significant changes occur after measurements have been taken.

5. ALTERATIONS AND FITTINGS

Seamstress alterations are not included in the garment purchase price unless expressly agreed in writing.
Alteration costs depend on the garment, fabric, design and client's requirements. All additional charges will be discussed and agreed before work begins.
Clients are responsible for attending scheduled fittings and allowing sufficient time for alterations before their event or required collection date.
BWTR will take reasonable care when carrying out or arranging alterations.

6. OFF-THE-RACK GARMENTS AND ACCESSORIES

Off-the-rack dresses, veils, jewellery, corsets and other accessories are sold directly from available boutique stock.
Clients are encouraged to inspect items before purchase or collection.
For purchases made in person, BWTR does not offer automatic refunds or exchanges for change of mind unless otherwise agreed.
For online or off-premises purchases, statutory cancellation rights may apply. Certain personalised or made-to-measure items may be exempt.
Faulty, misdescribed or non-conforming goods remain subject to the client's statutory rights.

7. HIRE SERVICES

All garments and accessories supplied on hire remain the property of BWTR.
The hire fee, collection date, hire period, return date and any security deposit will be agreed with the client before the item is released.

Care and Maintenance

All hired garments are professionally cleaned before collection. Clients must not wash, dry clean, spot-treat, iron or attempt to clean hired garments themselves. BWTR handles all professional post-hire cleaning.

Clients must:

Take reasonable care of hired items.
Return items by the agreed date and time.
Not cut, dye, alter or modify hired items without BWTR's prior written permission.
Return items in a condition reasonably expected following normal use.

Damage, Loss and Late Returns

Clients may be responsible for loss, excessive staining, damage beyond normal wear and tear, unauthorised alterations or non-return of hired items.

BWTR may charge reasonable and evidenced repair or restoration costs. Where an item is irreparably damaged or not returned, BWTR may seek the reasonable replacement cost of an equivalent item, taking account of its age, condition and depreciation.

Late returns may incur an additional charge, provided the amount or method of calculation has been communicated and agreed before the hire agreement is confirmed.

Security Deposits and Hire Cancellations

Where a security deposit is taken, reasonable and justified deductions may be made for damage, loss or other agreed charges. Any remaining balance will be returned following inspection of the item.

Hire cancellation charges will be communicated before the agreement is confirmed and must be fair and proportionate.

8. COLLECTION AND STORAGE

Clients must collect completed orders within 14 days of being notified that their items are ready, unless another arrangement has been agreed in writing.
Items remaining uncollected after 14 days may incur a reasonable weekly storage fee, provided the charge has been communicated in advance.
BWTR will make reasonable efforts to contact clients regarding outstanding collections. Clients should contact us promptly if they require an extension.

9. PERSONAL BELONGINGS

Clients are responsible for their personal belongings while visiting our premises.
BWTR accepts no liability for loss of or damage to personal belongings except where legally responsible, including where caused by our negligence.

10. CLIENT IMAGES AND PHOTOGRAPHY

BWTR respects the privacy of its clients.
Photographs and videos of clients, fittings or appointments will never be used for marketing, social media or advertising without permission.
Permission will be requested separately and is not a condition of purchasing a garment or booking an appointment.

Clients may withdraw permission for future use by contacting brideswalkingtherunway@gmail.com. BWTR will take reasonable steps to stop future use, subject to applicable legal obligations and material already distributed by third parties.

11. GENERAL TERMS AND COMPLAINTS

BWTR will take reasonable steps to fulfil its commitments. Circumstances outside our reasonable control may occasionally affect appointments, production or delivery. We will keep clients informed and respect any applicable consumer remedies.

These Terms & Conditions are governed by the laws of England and Wales, subject to applicable consumer rights.

Complaints and Enquiries

We aim to provide every client with a professional, welcoming and positive experience.

If you have any questions, concerns or complaints regarding our appointments, purchases, bespoke orders, alterations or hire services, please contact us so we can investigate and work towards a fair resolution.

BRIDES WALKING THE RUNWAY (BWTR)

42 Campshill Road
Lewisham, London
SE13 6QT

Email: brideswalkingtherunway@gmail.com
Telephone: 07359142719

Thank you for choosing Brides Walking The Runway. We appreciate your trust in our boutique and look forward to helping you find the perfect outfit for your special occasion.