Refund Policy

Refund Policy

Due to the bespoke and made-to-order nature of bridal gowns, all sales are final once an order has been confirmed.

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Refunds or cancellations are not available for made-to-order items, except where required by law. This does not affect your rights under the Consumer Rights Act 2015, including where goods are faulty or not as described.

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Deposits and appointment fees are non-refundable.

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If you believe there is a fault with your item, please contact us within [14 days] of receipt at brideswalkingtherunway@gmailcom, providing details and photographs where possible.